Shipping and handling

DOOR TO DOOR Delivery:

Because we want to offer you all the time best shipping price and fastest way we will QUOTE NEXT DAY. When you checkout you may find that some areas do not yet include the shipping cost.


By Air and part UPS / DHL / FEDEX /  TNT and so on express (*) means once your order pass the customs we will be able to send you the tracing number. It usual takes about 3-5 days to be able to track your merchandise. *Door to Door only for the scooters, not include separated ordered accessories, etc. With one exemption when you order along the scooter.

For Shipment Time in general it will take around 5-12 days from China to your door. Please note that some remote place will need extra 1-3 days or more.


Accessories:

If you wish to order our accessories standard shipping rules applies let us know what kind of shipping you prefer, all Duties is for buyer account. We can ship express or by Airmail if less then 2 Kilo. We will quote best price for you the next business day.



Approximates Time to be deliver to your door:

USA: 8-12 Days
EU:7-11 Days
ASIA: 5-10 Days


Door to Door means:

We do the custom clearance in/out lands, All taxes included. You no need to pay anything extra or do anything beside sing for receive the merchandise.


By Sea:

20GP 40GP 40HC container

We provide container Sea freight shipping (FCL, LCL), Air Freight transport, Customs clearance, Container and small cargo trucking service. Forwarding is provided by registered company with NVOCC License of China.


Why can't I pay for delivery-to-door orders that are transported by air/sea?

If you choose air/sea transport to deliver your order to door, you should first request the shipping cost for your order. You can only pay for your order after the shipping cost is confirmed.

You need to enter in your contact details when requesting shipping cost so that we can contact you if necessary. We will confirm the shipping cost for you within 2 working days, and inform you by phone, email or internal message after confirmation. Please note that shipping costs for air/sea transport usually fluctuate. Therefore, the shipping costs we provide can only remain valid for 15 days. Please make payment as soon as possible after you receive our confirmation notice for the shipping cost.



We have a matured distribution network covering many major cities in China such as Dalian, Tianjin, Qingdao, Shanghai, Ningbo, Xiamen, Fuzhou, Shenzhen, Foshan, Guangzhou with over 60 agents in different parts of the world such as Japan , Hong Kong, Europe, the United States and most countries in South-east Asia


We are planning to have soon worldwide service and repair centers, in event your local place do not have you will return to us the merchandise. Please feel free to become one of our service center.

Contact Customer Service Team via email [email protected] or telephone at +86-755-81737172 to obtain an RMA.