FAQ

General Frequently asked questions about our products

- How fast can a self balancing electric scooter go?
- What is the weight limit?
- What is the minimum age?
- What kind of batteries does it use?
- Will my hoverboard battery blow up?
- How long does the battery last?
- How long does it take to charge?
- How much power is the battery?
- Is it legal to ride?
- How hard is learning to ride a hoverboard?
- How much energy does riding a hoverboard take?
- How durable are superbscooter hoverboards?
- What happens if I get it wet?
- Warranty, return, and shipping information.

 

Other Information

- How to Order?
- Quality and service
- After-sale Service
- Price and Trade terms
- Is it possible to OEM customize the scooter and the packaging with our logos? How much would it cost?
- What is HS code of self balancing scooters?
- Do I need to license my scooter?
 

How fast can a self balancing electric scooter go?

 

Depending on the model, the SuperBscooter can go as fast as 10.5 miles per hour.

 

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What is the weight limit?

 

The SuperBscooter was engineered at the factory to support up to 300 pounds, though we recommend riders between 265 and 300 pounds to be more careful.

 

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What is the minimum age?

 

SuperBscooter hoverboards are very safe machines. The minimum rider age we recommend is 14 years old. Children between the ages of 14 and 16 should be supervised by an adult. Riders age 16+ should have no problem using our self balancing scooters without adult supervision.

 

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What kind of batteries does it use?

 

All SuperBscooter hoverboards use state of the art premium Samsung/LG batteries.

 

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Will my hoverboard battery blow up?

 

In short, we highly doubt it. As mentioned above, SuperBscooter only use top-quality Samsung/LG branded batteries in our hoverboards. At the time of this writing, there have been no reports of hoverboards blowing up when the contain Samsung batteries.

 

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How long does the battery last?

 

The SuperBscooter's battery lasts about 5 to 6 hours. The duration of the battery is directly dependent upon the weight of the rider and conditions being ridden. In that time, a rider can expect to travel up to 12.5 miles on a single charge.

 

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How long does it take to charge?

 

It takes between 60 and 90 minutes to fully charge the SuperBscooter hoverboard. We recommend unplugging it after 3 hours to maintain battery life.

 

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How much power is the battery?

 

Our batteries are in general 44,000 mAh.

 

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Is it legal to ride?

 

In most cases, yes. The SuperBscooter hoverboard is much smaller than a typical segway, leaving a footprint about as wide as your shoulders would be if you were walking. Some urban jurisdictions have outlawed segways due to their size. Make sure to check with your local authorities and statutes to ensure the legality of riding a SuperBscooter hoverboard in your local area.But, in general, the SuperBscooter hoverboard is legal to ride in most jurisdictions and an enjoyable experience at that.

 

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How hard is learning to ride a hoverboard?

 

Most people who get on a SuperBscooter hoverboard learn the basic maneuvers within minutes and are riding around very comfortably another 10 to 15 minutes afterwards.

 

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How much energy does riding a hoverboard take?

 

The short answer is not much energy at all. The long answer is that if you are riding a SuperBscooter hoverboard for longer periods of time, you may experience some soreness in your calf muscles. This goes for all hoverboards. If you use your hoverboard on a regular basis, the soreness with dissipate and your muscles will get used to the exercise.

 

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How durable are superbscooter hoverboards?

 

We've engineered the SuperBscooter hoverboards to be incredibly durable. The wheels are very thick and made of real rubber, not that plastic junk you see on cheap hoverboards. All SuperBscooter hoverboards are made to handle bumps, cracks, and even small curbs, typically up to a full inch.

 

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What happens if I get it wet?

 

SuperBscooter hoverboards are made to be protected from dust, wind, and splashing water. Each of the SuperBscooter hoverboards was built to an IP code rating of IP54. Although we've build our hoverboards to be dust and water resistant, we still suggest riding them away from sandy places such as the beach, and also away from water.

 

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Warranty, return, and shipping information.

 

Here are links to SuperBscooter warranty and shipping & return policies.

 

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How to Order?

 

1. Please tell us the capacity and color, as well the quantity you desire.
2. Proforma Invoice confirmed, the order will be arranged upon receipt of your payment.
3. Confirm and ship the goods, then tracking number will be sent by email.

 

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Quality and service

 

1. From raw materials to finished products, every process is tested and controlled professionally and strictly by our professional machines and staff.
2. All of our products are Genuine certificates and approved by ISO 9001, CE, RoHS.
3. Beside the Standard components, if you has special requirements for the components, we can customize them for you.

 

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After-sale Service

 

1. Warranty: CLASS A: 12 months
2. Anything damaged, please provide pictures or video for confirmation.
3. We cooperate with the cheapest and safest shipping company.
4. Track the goods until you get the goods safely.

 

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Price and Trade terms

 

1. MOQ: 1 sets, sample order.
2. Payment: T/T Company Bank account, Western Union for accessories and parts we also offer PayPal
3. Processing Time: Sample order 1-2 day, 5-9 days for mass order.
4. OEM service: We can do your logo ( laser or silk-screen ) on the packaging and body.
5. Shipping: DDP (Door to Door) DHL, UPS, EMS, TNT By Air and Sea or as requested.

 

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Is it possible to OEM customize the scooter and the packaging with our logos? How much would it cost?

 

Yes, OEM/customizing is welcome for bulk orders. We could discuss further and will offer you a discount and the budget according to your quantity.

 

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What is HS code of self balancing scooters?

 

HS CODE: 8711 9010 90 or 9503 0010 00

 

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Do I need to license my scooter?

 

Licensing system varies in different countries. Please refer to local laws and regulations or inquire with department concerned for corresponding policy. Generally self balancing scooters are not allowed in public motorized lanes or highways.

 

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